e-PLDT launches cloud-based phone system service

Richmond Mercurio – The Philippine Star

October 11, 2021 | 12:00am

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MANILA, Philippines — The ICT arm of PLDT Enterprise has teamed up with technology giant Microsoft and software company AudioCodes to come up with a new cloud-based phone system, which allows businesses to combine their communication and collaboration systems in a single platform.

Called ePLDT Calling for Microsoft Teams, the modern enterprise voice solution aims to help boost the efficiency of businesses to improve overall business outcomes while reducing costs, application overload, and worker fatigue.

“We at ePLDT strive to continuously provide enterprises with innovative solutions that will create real value to their business. We always keep in mind the needs of our customers when we develop a new product to ensure that it answers their problems or challenges, and ePLDT Calling for Microsoft Teams is an illustration of that,” ePLDT president and CEO and PLDT and Smart Enterprise Business Groups senior vice president and head Jovy Hernandez said.

“With ePLDT Calling for Microsoft Teams, we will enable businesses to have maximum productivity and a seamless collaboration among employees,” he said.

With businesses having to implement work-from-home setups, ePLDT said many had faced challenges around operational inefficiencies brought by the sudden pressure to adopt systems that optimize remote working arrangements.

It said this influx of business applications have thus resulted in largely disconnected legacy and digital platforms.

“Organizations caught in this siloed approach, those with disjointed communication and collaboration systems, are predisposed to users toggling from one system to another, which consumes more time and could possibly cause customer dissatisfaction due to simple miscommunication rising from seemingly mundane oversights such as unattended calls and queries and mishandled requests,” the company said.

ePLDT said its new hybrid telephony and video conferencing solution would allow real-time collaboration among employees, customers and other stakeholders.

It said businesses are also able to get real-time insights on the quality of calls made to ensure smooth communication and customer satisfaction, with calls protected with built-in security and privacy from Microsoft 365.

Furthermore, ePLDT Calling for Microsoft Teams provides better management of customer experience across legacy and digital channels and aligns technology investments with every company’s business objectives.

“Traditional telephony solutions provided limited capabilities at a high cost and effort. ePLDT Calling for Microsoft Teams is the perfect solution for effective internal and external communication,” PLDT Enterprise vice president and head of ICT business Nico Alcoseba said.

ePLDT assured customers that this groundbreaking solution is professionally implemented and supported, and shall be continually reviewed and enhanced.



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